Senior Trust and Safety Operations Analyst
Twitch Australia Pty Ltd - J16 – Sydney NSW
About Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedInandX, and discover the projects we're solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.
About the Role
Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you'll be an essential element of Trust and Safety's efforts to foster a thriving, creative Twitch.
We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates.
You can work in Sydney, Australia.
You Will
Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors
Review and respond to internal and external escalations
Participate in shift rotation for some weekends and holidays
Maintain expert understanding of Twitch's policies, site features, and internal documentation
Contribute your insight and skills to the Trust & Safety team to support Twitch's global community
Actively identify areas for improvement,



using a data-driven approach to understand and mitigate risk
Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
Lead projects and broader organizational efforts to improve our operating model, conduct more effective investigations, and understand the evolving risk landscape
Perks
Corporate Health Insurance & Life Insurance or Private Medical Insurance
Dental, Vision & Life Insurance
Superannuation or Pension Plan
Maternity & Parental Leave
Paid Time Off & Holidays
Commuter Advantages (only for the on-site employees)
Amazon Employee Discount
Basic qualifications
4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations
Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
Experience working with cross functional partners, including Policy, Legal, and Engineering teams
Preferred Qualifications
Familiarity with Twitch as a creator
Previous employment at a games industry or live streaming platform company
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📌 Senior Trust And Safety Operations Analyst (Sydney)
🏢 Twitch Australia- J16
📍 Sydney