Be part of the team safeguarding businesses from payment fraud and financial crime.At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform.
As a Customer Support Analyst, you'll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.OverviewThis role provides a high level of support to Eftsure's customers.
Providing a positive customer experience and assisting with any issues that arise within a timely manner.ResponsibilitiesResponding to level 1 and 2 product support issues via support tickets in ZendeskInvestigating and replicating support issues that are raised and raising Jira tickets when necessaryTesting of the software in preparation of new releasesReview and importing of data files from csv/Excel into Eftsure's system using our internal support systemManage batch email process using our internal support systemAdhere to the Eftsure Company Values.Experience & QualificationsIT degree or similar experienceA minimum of 1-2 years-experience in a similar customer-facing Support role.Experience working in a dynamic, fast-paced and versatile role.SkillsUnderstanding of Excel, HTML and CSSGeneral MS Office productsExcellent verbal and written communications skillsPersonable and able to build solid relationshipsInnovative and creativeExcellent attention to detailConfidentAdaptable and versatileResilientSelf-motivated with the ability to work autonomously and as part of a teamProblem SolvingSome of the perksFloating Cultural HolidaysA day off to support a charity of your choiceAnnual wellness reimbursementFlexible working arrangements to help you maintain work-life balanceIf this sounds like the perfect fit for you, we'd love to hear from you!
Join us at Eftsure and be part of a team that's making a real difference in the B2B payments world.A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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📌 Customer Support Analyst (New South Wales)
🏢 Eftsure
📍 New South Wales