Looking for a job with flexibility and amazing growth opportunities? Crunch Fitness is hiring! Our No Judgements philosophy creates an inspirational culture dedicated to providing exceptional experiences for our members. We believe in fostering a positive environment where both our team and members can thrive.
Crunch Fitness is seeking casual, part time and/or full time Membership Officers to deliver excellence in member experience and business operations. Available locations includes Chatswood, Dee Why, Caringbah, Bankstown, Parramatta, Rockdale, Mortdale, Alexandria and Hoxton Park.
About Us:
Crunch Fitness is a global brand with a No Judgments philosophy, it's our everyday mantra that drives us to create a welcoming community for everyone. Our clubs, designed to offer everything under one roof, are well invested in and are massive in size, have a culture of fun and inclusivity, and are serviced by high performance teams who have a passion to succeed.
On a mission to grow, we're looking for passionate and driven people who want to join our Crunch family and grow with us.
Role Overview
As the Membership Officer (MO), you will be the face of Crunch Fitness and contribute to the success of our club. Your focus will be on delivering outstanding member and guest experiences whilst ensuring a high level of service and sales standards.
You'll collaborate closely with your team to achieve membership growth and elevate our club's performance.
Member Experience
Welcoming members at all touchpoints, ensuring a positive guest and member experience
Handling inquiries, complaints and feedback professionally
Fostering engagement through personalized interactions
Maintain and follow club rules and policies diligently
Support key services like Rest and Recovery, Personal Training, and Group Fitness
Teamwork
Collaborate with team members
Commit to training compliance and on-going learning and development
Ensure compliance with operation systems and procedures
Engage with potential members to understand their fitness goals
Follow through on execution of SMART plans
Focus on member generation, guest conversions, retention and referrals
Why join the Crunch fam?
Competitive salary and benefits
Comprehensive on-boarding and learning
Recognition and rewards
Personal mentoring from the Senior Leadership Team
Career progression and development to permanent full time and senior leadership roles
Work-life wellness program
Opportunities to participate in Crunch community projects
Qualities and Experience
Engaging with people in a fast-paced sales and service workplace
Proven ability to drive goals
Passion for changing lives through health and fitness
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