Product Manager, Service Digitisation at Commonwealth Bank of Australia.
About the role
In this position, you will play a key role in enhancing the digital services offered to our institutional clients. You will be responsible for driving the development of our Service Request Automation feature, focusing on streamlining processes and improving user experiences.
Key facts
Location: Sydney, Sydney Region Engagement: Full time Team: Institutional Transaction Banking (ITB)
What you'll do
Lead the advancement of the Service Request Automation capability to enhance client interactions.
Collaborate with cross-functional teams to design and implement innovative digital solutions that simplify complex banking processes.
Requirements
Minimum of 5 years of experience in product management, preferably within financial services or technology sectors.
Proven track record of managing digital product lifecycles from conception to launch.




Strong understanding of institutional banking and transaction processes.
Excellent communication and stakeholder management skills.
Bachelor's degree in Business, Finance, Information Technology, or a related field.
Nice to have
Experience with Agile methodologies and tools.
Familiarity with data analytics and user experience design principles.
Skills & tools
Proficiency in product management tools and software.
Knowledge of digital banking platforms and service automation technologies.
Ability to analyze market trends and customer feedback to inform product strategy.
Practical notes
Candidates must be eligible to work in Australia.
The role may require occasional travel for meetings and workshops.
Competitive salary and benefits package available.
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📌 Product Manager, Service Digitisation (Sydney)
🏢 Commonwealth Bank Of Australia
📍 Sydney