Be the vital link that connects people to the right mental health, drug and alcohol, psychosocial, homelessness or family violence support - matched to their needs, right when they need it most. If you're a mental health qualified professional who thrives in a dynamic work environment and genuinely wants to help people navigate a complex service system, this role was built for you.
Be yourself, because together we make a difference.
At Hunter Primary Care we recognise you - we respect who you are and what your individuality, skills, experience and talents bring to the team. It's your journey. Grow with us.
About the role
As Service Mapping & Intake Officer, you'll sit at the heart of HPC's Spoke service, working alongside our centralised Telephony Intake and Assessment Hub to triage referrals and connect clients across the Hunter, New England and Central Coast region with the most appropriate care - quickly, safely and seamlessly.
Build and maintain a comprehensive, up-to-date directory of services across the region
Triage referrals from the Hub, GPs and other referrers, matching each client to the right service for their level of care and needs
Conduct phone-based risk assessments, including suicide risk and AOD assessments, and escalate complex or high-risk referrals without delay
Build strong, lasting relationships with service providers to keep referral pathways efficient and client-focused




Champion the Spoke service across the region through proactive engagement with GPs and Local Health Districts
Skills & experience
Tertiary qualification in Social Work, Psychology, Occupational Therapy or Mental Health Nursing, and/or significant equivalent experience in mental health intake, triage and referral coordination
Solid understanding of the mental health, AOD, psychosocial, homelessness and family/domestic violence service systems
Confidence conducting risk assessments, including suicide risk assessment, within required timeframes
Excellent communication and negotiation skills, including experience liaising with GPs and Allied Health providers
Sound judgement and the ability to make timely, effective decisions in a fast-paced workplace
What's in it for you
c$38-$43 per hour depending on quals and experience, plus:
Generous salary packaging up to $15,899 per annum
Paid parental leave
Paid mental health leave
Professional development leave, study leave and clinical supervision
Employee Assistance Program
What you'll need
Current National Police Check
Current Working with Children Check (WWCC)
Vaccinations as required in line with Hunter Primary Care policy
We encourage people with lived experience of diversity to apply, including Aboriginal and/or Torres Strait Islander People.
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📌 Mental Health Referral & Intake Officer (Newcastle)
🏢 Hunter Primary Care Jobs
📍 Newcastle