Join a Growing, Values-Driven Team Making a Real
Difference
At Manage Mode, we're proud to be a Western Australian-owned NDIS Plan Management provider supporting almost 4,000 participants across Australia.
Our role is simple.
We help participants manage the financial and administrative side of their NDIS plans so they can focus on achieving their goals.
We pride ourselves on providing responsive, knowledgeable and friendly support, while ensuring NDIS funding is managed in accordance with the Scheme's requirements.
We're a team that genuinely enjoys working together.
We value respect, accountability, kindness and continuous improvement, and we're looking for someone who shares those values to join us as we continue our growth across Western Australia and Queensland primarily.
About the Role
As a Plan Consultant, you'll become a trusted point of contact for participants, providers and support coordinators, helping ensure the smooth day-to-day management of participants' NDIS funding.
Your responsibilities will include:
Reviewing invoices and service agreements for processing in line with NDIS requirements and participant plans
Processing payments accurately and efficiently
Responding to enquiries from participants, providers and support coordinators via phone and email
Liaising with providers to clarify invoice or service agreement details where required
Assisting new participants through the onboarding process
Maintaining accurate participant records and documentation
Providing friendly, professional support while helping participants understand the plan management process
Attending occasional community networking events (optional)
Every day is different, and you'll be communicating with a wide variety of people.
If you enjoy solving problems, helping others and working in a collaborative environment,



you'll fit right in.
Full training is provided, and you'll be supported every step of the way by an experienced and approachable team.
Location
Our head office is located on St Georges Terrace in the Perth CBD.
After successfully completing your probation period, you'll have the option to work from home on certain days if you choose, while remaining part of our close-knit and supportive team.
About You
You'll likely be someone who:
Enjoys helping people and delivering exceptional customer service
Has excellent written and verbal communication skills
Is organised, detail-oriented and enjoys problem solving
Is comfortable using Microsoft Outlook, Excel and learning new systems
Can manage competing priorities while maintaining accuracy
Takes pride in producing high-quality work
Brings a positive attitude and enjoys working as part of a team
Has experience in administration, customer service, finance or the NDIS (highly regarded, but not essential)
Most importantly, we're looking for someone with the right attitude.
If you're willing to learn, we'll provide the training.
What You'll Get
Market-competitive salary
Clear opportunities for career progression as our business continues to grow
Comprehensive training and ongoing professional development
A genuinely supportive and collaborative team culture
Flexible working arrangements, including optional work-from-home days after probation
Modern offices in the heart of Perth CBD
The opportunity to make a genuine difference in the lives of people living with disability every day
Interested?
If this sounds like the opportunity you've been looking for, we'd love to hear from you.
Please apply through this job advertisement.
If you have any questions about the role, feel free to get in touch.
We look forward to welcoming our next team member to Manage Mode.

📌 Ndis Administration / Plan Consultant (Perth)
🏢 Manage Mode
📍 Perth