Senior ServiceNow Platform Developer
A large federal government organisation is seeking
Senior ServiceNow Platform Specialists
to support the configuration, administration and enhancement of its ServiceNow platform.
These roles will work closely with program and support teams to deliver scalable, maintainable solutions using ServiceNow's out-of-the-box capabilities, complemented by low/no-code extensions where required.
Key Responsibilities
Configure and extend
ServiceNow platform applications and modules
.
Provide
platform administration
, including user/group management, roles, integrations and performance tuning.
Build and optimise
workflows, service portals and platform capabilities
.
Support
integration implementations
and ensure monitoring and performance alerting are in place.
Ensure
platform security, access controls and compliance
with departmental policies.
Lead
knowledge transfer and training activities
for support teams and business users.
Develop and maintain
technical documentation, standards and reusable components
.
Partner with business and program teams to translate
business requirements into maintainable ServiceNow solutions
.
Requirements
Experience administering and configuring
ServiceNow across multiple modules
.
Solid experience with
ServiceNow platform configuration, workflows and integrations
.
Experience supporting
platform governance, security and performance optimisation
.
Ability to develop
technical documentation, configuration standards and SOPs
.
Strong communication skills and ability to work with
both technical and business stakeholders
.
Relevant
ServiceNow certifications
highly regarded.