Barbagallo is one of Western Australia's leading family-owned automotive groups, representing many of the world's most prestigious automotive brands.
With a long-standing reputation for excellence, we are committed to delivering an exceptional experience for every customer.
We are currently seeking a professional and customer-focused Reception/Customer Service Coordinator
to join our team.
This diverse role combines reception, administration and customer engagement.
You'll be the first point of contact for customers visiting our showroom, support our Sales & Service Department with a range of administrative tasks, and proactively connect with customers to ensure they receive an exceptional ownership experience.
Key Responsibilities
Welcome and assist customers visiting the showroom, ensuring a professional and friendly first impression.
Answer and direct incoming telephone enquiries.
Conduct customer follow-up calls for both Sales and Service to ensure a high level of customer satisfaction.
Contact customers when their vehicles are due for servicing and schedule appointments via phone, SMS and email.
Process service entries and maintain accurate records.
File and maintain repair orders.




Update and maintain the customer database.
Provide support to Main Reception by assisting with incoming calls during busy periods.
Provide reception cover when required.
Perform general administrative duties as required
Ensure customer lounge is stocked, clean and maintained
Requirements of the position
At least 2 years' experience in a customer service role
Experience in the automotive industry or with luxury brands preferred.
Skilled corporate presentation
A confident phone manner and well developed communication skills
Excellent written communication skills
Ability to self-manage your own work and multitask
Able to work with minimal supervision
Experience operating a multi-line switchboard
Microsoft Excel experience essential
Pentana/ERA Power preferred
Permanent Australian residency
Your application will require a covering letter addressed to Custodia Di Trento, Customer Relationship Manager, outlining your experience relevant to this role.
We respectfully as Recruitment Agencies to refrain from contacting us regarding this role

📌 Reception/Customer Service (Perth)
🏢 Barbagallo
📍 Perth