Additional Information
Job Number
********
Job Category
Rooms & Guest Services Operations
Location
480 Hay Street, Perth, Western Australia, Australia, ****
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Schedule
Part Time
Located Remotely?
N
Position Type
Non-Management
Our Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe.
Learn about our 30 hotel brands at .
Find Your World.TM
Our Brand
The more you travel, the more your well-being can get left behind.
But there's a place that doesn't come with that compromise.
Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs.
With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road.
Discover a place where you're given a choice, not just to get up, but to rise.
Rise with Westin Perth
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike.
A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
Guest Experience Expert:
Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique.
Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area,



the Guest Experience Expert makes transactions feel like part of the experience.
Your duties will include:
The check in and check out of hotel guests
Maintaining guest accounts
Taking reservations when required
Assisting with all guest enquiries and directing internal and external phone calls.
Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.
You will have to rotate to cover some of our overnight shifts
Skills & Experience:
Your skills and experience will include:
Competent with Word, Excel, PowerPoint and software packages
Competent with OPERA Software or similar
Passion for delivering energetic customer service
Positive attitude and an electric personality
Articulate and confident in English language
To have ability to smile on the phone
Passionate about a career in hospitality management
Australian Working Rights
What you will enjoy
Marriott's "Life. With the Works",



offers a portfolio of perks so you can experience greater freedom to redefine a work-life balance that meets your needs.
With more leave, more benefits, and more perks.
Including:
Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to Employee Assistance Programs
We look forward to reviewing your application.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing globalteam, and
become
the best version of you.

📌 Guest Service Expert - Part Time (Perth)
🏢 Westin Hotels & Resorts
📍 Perth