Customer Relations Officer – Full-time, Springvale South
Location: Springvale South, VIC, Australia ****.
Type: Permanent Full-time.
Closing date: Aug *******.
About the Role
The Customer Relations Officer is the primary support for the Home Manager responsible for occupancy at the Home, completing associated tasks from enquiries through to welcome and resident transition, with the goal of balancing the right resident for the home and optimising occupancy.
Key Responsibilities
Maintain a strong focus on customer service excellence and represent the Calvary Brand with each internal/external customer transaction.
Practice in accordance with Calvary and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements.
Support and always promote the Home and organisation in a positive and professional manner.
Oversee general presentation of the home, ensuring the Home is well presented and welcoming for residents and visitors from the moment they arrive, including office areas.
Set up vacant rooms as "display" rooms so they are welcoming and ready to be shown to potential residents and their families.
What You Bring
NDIS Clearance check or willingness to obtain one.
Strong focus on building and maintaining positive relationships with stakeholders.
Excellent communication skills, both written and verbal.
Excellent customer service skills.




Demonstrated ability to work within a team setting.
High attention to detail.
Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams, etc.) and the willingness to learn new ones when required.
Thorough understanding of occupancy targets, room prices and target resident mix.
Sound knowledge of administrative practices.
Proven organisational skills and ability to prioritise workload, working effectively independently and as part of a team, meeting competing deadlines and delivering high-quality outcomes.
Your Benefits
NFP salary packaging benefits, discounted health insurance and gym memberships.
Paid parental leave.
Training, development pathways and career opportunities.
Flexible hours.
Why Work for Calvary
At Calvary, our staff matter.
With over 130 years of experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Please Note the Following
As part of the application process, you will be required to complete pre-employment checks, including reference checks, work rights, criminal history check, and a health evaluation.
You will be required to provide evidence of immunisation as required for your role.
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📌 Customer Relations Officer: Full-Time- Springvale South (Victoria)
🏢 Calvary Health Care
📍 Victoria