At KONE, you'll find innovation that goes somewhere
We see a future of smart cities.
As an innovation leader in the elevator and escalator industry, our award‐winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
Our work will take you in different directions.
We are seeking a Field Service Manager to join our Brisbane team.
In this leadership role, you will be responsible for overseeing field operations, coordinating service activities, and building strong customer relationships.
You will ensure our technicians are well supported, resources are effectively managed, and customers receive exceptional service experiences.
Through your leadership, you will drive team performance, operational excellence, and customer satisfaction.
This role is ideal for someone who thrives on building strong relationships, leading through communication, and lifting service experience through clarity, trust and engagement.
What will you be doing?
Act as the primary point of connection for a portfolio of customers, ensuring clear, proactive and professional communication
Plan, prioritise and coordinate maintenance and repair activities across the technician team to consistently deliver on customer expectations
Lead, coordinate and run the day‐to‐day activities of an established team of technicians, including planning, performance, and development
Spend time in the field building strong relationships and gaining a deep understanding of customer needs
Own customer relationships to support the retention and long‐term growth of service partnerships




Identify opportunities to add value for customers by aligning service delivery to their evolving needs
Partner with internal sales and service teams to ensure customer solutions are delivered seamlessly
Use customer insight and feedback to drive continuous improvement and support sustainable business growth
Champion safety, quality and consistent ways of working across the service team
Are you the one?
Experience in customer‐facing leadership roles within service, operations, facilities, construction or similar environments
Proven ability to build credibility, trust and long‐term relationships with customers
Outstanding communication skills, with the ability to influence and align stakeholders
Confidence leading teams and delivering operational outcomes through others in a field or service environment
Ability to coordinate and prioritise field‐based activity, ensuring teams are set up to deliver secure, high‐quality outcomes
A strong customer mindset with high emotional intelligence
A sound commercial understanding and appreciation of how customer experience drives business performance
A strong commitment to safety and doing things the right way
Full driver's licence
What do we offer?
Career progression opportunities in a global organisation
Access to world‐class learning and development programs
A supportive, high‐performing team environment
A total rewards package designed to recognise and motivate
The chance to work with cutting‐edge vertical transport technology on major, high‐visibility projects
Note: Applicants must either be a permanent resident or citizen of Current Zealand or be a citizen of Australia to apply for this position.
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📌 Field Service Manager (Brisbane)
🏢 Kone
📍 Brisbane