Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning.
Our foundation of success and continued growth comes from our people, who are encouraged to do remarkable things, think differently, and embrace new possibilities.
About The Role
We are seeking an experienced and strategic National Warranty Manager to join our Service Unitary business unit.
Reporting directly to the General Manager – Service, you will lead and oversee all aspects of Daikin Australia's warranty program across equipment, parts, and installations.
Key Responsibilities
Lead, coach, and develop the national warranty team to achieve high performance, setting clear productivity metrics and conducting training on policies and manufacturer standards.
Oversee end‐to‐end processing of equipment, parts, and installation claims, ensuring full compliance with manufacturer guidelines and prompt supplier reimbursements.
Partner with service technicians, project managers, and installation teams to verify eligibility, perform root‐cause analyses on failed equipment, and recommend corrective actions.
Manage national warranty costs, track recovery opportunities, prepare monthly financial analyses, and identify failure trends impacting profitability.
Act as the escalation point for warranty inquiries across the dealership network, ensuring fair, professional, and efficient resolutions.
Develop and update warranty policies, conduct quality assurance audits, and collaborate with internal teams to reduce repeat failure rates.
About You
To be successful in this role, you will bring a strong mix of technical expertise, commercial acumen, and proven leadership capability.




Qualifications & Experience
Trade and/or tertiary qualification in Air Conditioning, Refrigeration, Engineering, or a related discipline.
Extensive leadership experience managing warranty, service, or technical operations within the HVAC industry.
Sound knowledge of HVAC systems, technical fault diagnosis, root‐cause analysis, and Australian industry compliance standards.
Strong proficiency in ERP platforms (e.g., SAP), warranty management systems, and data analytics/reporting tools.
Outstanding communication, stakeholder management, and problem‐solving skills, with a focus on delivering customer excellence.
Why Join Us?
Collaborative work environment fostering a positive team culture.
Competitive Salary + Superannuation + Performance bonus.
On‐the‐job training for continuous career growth opportunities.
Discounted Bupa Health Fund.
Fitness Passport – access to hundreds of gyms nationwide.
Flare Benefit – discounted gift card, novated lease, discounted health/car/home loan.
Be part of a global number 1 company in HVAC.
Be part of a energetic team that values innovation, collaboration and personal growth.
Free parking on site.
Ready to Apply?
If you are a self‐motivated individual who can manage your own workload, elevate issues when needed, and contribute to a productive team environment, we want to hear from you.
This is an excellent opportunity to gain valuable experience and become a vital part of our team.
Daikin Australia is an equal‐opportunity employer and values diversity.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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📌 National Warranty Manager (New South Wales)
🏢 Daikin Australia
📍 New South Wales