Hybrid role, Perth based, Full Time, IT Jobs
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Hybrid Flexibility - Supporting your work-life balance
Career Growth - Ongoing training, certification support, and career progression
Team Culture - A supportive, close-knit team that values collaboration & growth
soma technology group is a well-established Managed Service Provider supporting clients across a broad range of industries.
We deliver high-quality, tailored IT solutions throughout Australia and pride ourselves on the strong, long-term relationships we build with our clients.
Ready to step up and take ownership of IT solutions that make a real difference to businesses?
We are looking for an experienced and motivated Level 2 IT Technician to join our Perth team.
This is a home-based role combining remote technical support with regular field support at client sites throughout the Perth metropolitan area.
THE ROLE
As a Level 2 IT Technician, you will play an significant role in the ongoing management, troubleshooting and improvement of our clients' IT environments.
This is not simply a helpdesk position.
You will work hands-on with client infrastructure, networks, cloud services and business systems, providing both remote and onsite support across the Perth region.
Key Responsibilities:
Manage and support client network infrastructure and system environments
Provide Level 2 technical support remotely and onsite
Independently diagnose and resolve technical issues across remote client locations
Deploy, configure and maintain hardware, software and cloud services
Monitor system performance and proactively identify and resolve issues
Take ownership of incidents and follow them through to resolution
Liaise with clients to provide high-quality service and clear communication
Escalate complex issues appropriately, with clear documentation of troubleshooting completed




Maintain accurate technical documentation, client records and solution notes
Work collaboratively with the broader service desk, projects and consulting teams
What We're Looking For
This role requires an experienced Level 2 technician who can independently diagnose and resolve technical issues across remote client sites.
You must be comfortable taking ownership of unfamiliar environments, working through issues methodically and escalating only after appropriate troubleshooting has been completed.
Essential Technical Experience:
At least four years of hands-on experience in a Level 2 technical support role, preferably within a Managed Service Provider
Demonstrated ability to independently troubleshoot remote sites, including diagnosing issues where documentation or onsite assistance may be limited
Strong practical experience supporting and troubleshooting:
- Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, DHCP and file services
- Microsoft 365, including Exchange Online, Entra ID, Teams, SharePoint and user access issues
- Business networks, including TCP/IP, VLANs, switching, routing, wireless networks and internet connectivity
- Firewalls, site-to-site VPNs, remote-access VPNs and network security policies
- Workstations, laptops, printers, peripheral devices and common business applications
Ability to use logs, monitoring tools, command-line utilities and structured troubleshooting techniques to identify root causes




Experience troubleshooting issues across multiple layers, including endpoints, servers, networks, cloud platforms and third-party services
Ability to assess whether an issue is local, network-related, cloud-related, vendor-related or caused by configuration
Experience working with remote monitoring and management, ticketing and documentation platforms
Ability to clearly document findings, actions taken, resolutions and recommended next steps
Additional Requirements:
Based in Perth and available to travel to client sites throughout the metropolitan area
Current Australian driver's licence and reliable personal transport
Australian working rights
Experience within an MSP environment is highly regarded
Relevant Microsoft, networking, cloud or security certifications are desirable but not essential
A good sense of humour and alignment with the soma technology group values
THE SOMA CULTURE
Our culture is extremely important to us.
Anyone joining our team needs to understand our values and demonstrate them in the way they work with colleagues and clients.
Our company values are:
Commitment to Communication Excellence
Commitment to Improvement Excellence
Professional, Positive and Passionate People
Fun, Trustworthy and Honest
We are One Team
If these values resonate with you, you will fit right in.
IS THIS THE JOB YOU HAVE BEEN LOOKING FOR?
As part of the soma team, you will receive an attractive remuneration package, ongoing training and development, free parking, travel support and the opportunity to work with an experienced team in a flexible and friendly environment.
If you have the technical capability, initiative and drive required to excel in this role, apply now through our online application form and join the soma technology group team.

📌 Level 2 It Technician - Work From Home & Field Support (Perth)
🏢 SOMA
📍 Perth