About us
Ironwood Institute is a leading educational institution committed to delivering high-quality training and support services to our students.
We pride ourselves on creating an inclusive, welcoming environment where every student can thrive academically and personally.
Our mission is to empower learners through excellent education and comprehensive student support services.
We believe in fostering strong relationships with our students and providing them with the resources they need to succeed.
About the role
We are seeking a
Front Desk & Student Services Officer
to join our team at Ironwood Institute in Adelaide SA ****.
This is a
full-time position
that plays a crucial role in creating a positive first impression for our students, visitors and stakeholders.
As the front-facing representative of our institute, you will be the primary point of contact for enquiries, providing exceptional customer service whilst managing administrative tasks.
This role is integral to the smooth operation of our student services department and directly contributes to student satisfaction and retention.
Key responsibilities
Greet and welcome students, visitors and guests in a professional and friendly manner
Answer telephone enquiries and direct callers to the appropriate departments or staff members
Provide information regarding course offerings, enrolment procedures, and student support services
Process student enquiries and requests promptly and efficiently
Maintain accurate records and databases of student interactions and follow-ups
Assist with student registration, enrolment and administrative documentation
Manage reception area organisation, including maintaining cleanliness and stocking of supplies




Coordinate with various departments to resolve student issues and ensure seamless service delivery
Support the scheduling of student appointments and meetings
Provide general administrative support to the student services team as required
Handle sensitive student information with confidentiality and professionalism
What we're looking for
Reception or customer service role within an educational or Workforce Australia (WFA) and Inclusive Employment Australia (IEA) environment
Proficiency in Microsoft Office
A qualified appearance and demeanour with a genuine passion for helping others
Ability to multitask and prioritise competing demands effectively
Discretion and ability to handle confidential information appropriately
High school qualification or equivalent; further qualifications in business administration or customer service are advantageous
Flexibility and willingness to support various student services initiatives
What we offer
At Ironwood Institute, we are committed to supporting the wellbeing and professional development of our team.
We offer competitive remuneration commensurate with experience, a supportive and collaborative work environment, and opportunities for ongoing professional development and training.
We value work-life balance and encourage our staff to maintain their wellbeing.
Our team benefits include staff discounts on courses and programs, access to health and wellness initiatives, and a positive workplace culture where your contributions are recognised and appreciated.
We are an equal opportunity employer and welcome applications from all candidates.
Apply now
If you are enthusiastic about joining our team and providing outstanding student services, we would love to hear from you.
Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.

📌 Front Desk & Student Services Officer (South Australia)
🏢 Ironwood Institute
📍 South Australia