Resident Services OfficerTransform lives, every single day.
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
As a Resident Services Officer, you will play a vital role in creating a welcoming, connected and supportive environment for residents within our Seniors Communities.
You will be the friendly face at the heart of village life, helping residents feel informed, valued and supported every day.Working ConditionsPermanent full‐time position at Castle Hill Village, Monday to Friday, 8:00am – 4:00pm.ResponsibilitiesCustomer Service & Resident SupportWelcome residents, visitors, contractors and guests, providing exceptional reception and concierge servicesRespond promptly and professionally to resident enquiries and concernsAssist residents with accessing village services, digital tools and community activitiesSupport new resident onboarding and orientation to ensure a positive transition into village lifeProvide practical day‐to‐day assistance and connect residents with the right support when neededAdministration & CommunicationManage reception, phone, email and general administrative activitiesMaintain accurate resident records within village systems and databasesCoordinate village communications, newsletters, notices and digital displaysSupport meeting coordination, room bookings and record managementAssist village teams with resident correspondence and information sharingLifestyle & Community EngagementSupport the delivery of resident activities, events and wellbeing programsAssist with event coordination, registrations,



room setup and feedback collectionEncourage participation and help residents stay connected to village lifeSupport transport and attendance arrangements for village activities where requiredCollaboration & Continuous ImprovementBuild positive relationships with residents, families, suppliers, contractors and internal teamsAssist in resolving day‐to‐day resident concerns and operational mattersContribute to a positive and inclusive team cultureSupport continuous improvement initiatives across the villageQualificationsExperience in customer service, administration, reception or hospitality rolesStrong communication and interpersonal skillsExcellent organisational and multitasking abilitiesConfidence using Microsoft Office and digital systemsStrong attention to detail and problem‐solving skillsCurrent unrestricted Driver's Licence preferredAbility to work collaboratively within a team environmentBenefitsSalary packaging – up to $15,900 of income tax‐freeUp to $2,650 tax‐free for accommodation, meals and entertainmentOngoing career development and leadership trainingExclusive discounts to over 400 retailersEmployee Assistance ProgramFitness Passport with discounts to over 800 gyms for you and your familyEmployee Referral Program – incentive of $1,200 when a referred friend is hired and reaches six months of serviceFormal recognition through performance reviews and award processesEEO StatementAnglicare is as wonderfully diverse as the customers and communities we support.
While we are guided by our Christian‐based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
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📌 Resident Services Officer (New South Wales)
🏢 Anglicare
📍 New South Wales