LocationIn this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week.
Find out more about our flexible work culture at computershare.com/flex.Job DescriptionAs an Account Manager within Computershare Plan Managers (CPM), you'll take true ownership of your client portfolio — acting as a trusted day‐to‐day partner and ensuring the smooth operational delivery of services to your clients.You'll be at the centre of everything, connecting clients with internal teams to coordinate activity, resolve issues, and ensure consistent, high‐quality service.
This is a role where your ability to balance operational excellence with relationship management really shines — giving you the opportunity to influence outcomes, improve experiences, and make a tangible impact for both clients and the business.Key ResponsibilitiesCoordinate activity and resolve issues across internal teams.Ensure consistent, high‐quality service delivery to clients.Manage and support client operational needs on a day‐to‐day basis.Influence outcomes and improve client experiences.Qualifications & ExperienceExperience delivering high‐quality customer service,



ideally within the financial services industry.Strong communication skills to engage confidently and effectively with a wide range of stakeholders.Robust planning and organisational skills with the ability to manage workload, coordinate deliverables and keep ahead of deadlines.Solution‐focused mindset with keen attention to detail and ability to make sound decisions in complex situations.Calm under pressure and able to maintain a high standard of delivery in a fast‐paced environment.Proficiency in tools such as SQL, HTML, and an understanding of database structures is desirable.A degree qualification or equivalent experience.BenefitsFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by purchasing shares with a company contribution.Recognition awards, team get‐togethers and other future investment opportunities.Inclusive community and supportive colleagues to help you grow.About UsWe're a global leader in financial administration with over 11,000 employees across more than 22 countries.
Computershare is committed to an open and inclusive culture that supports growth and equal opportunity for all.
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📌 Account Manager (Melbourne)
🏢 Computershare Australia
📍 Melbourne