If you're excited by the idea of helping organisations work smarter, not just supporting the technology they already have, this role as a Technical Account Manager specialising in our CORE offering could be exactly what you're looking for.
At First Focus, we believe great people do their best work when they're trusted, supported and given room to make an impact.
We're Australia's #1 mid‐market MSP, recognised by Cloudtango for nine consecutive years, with almost 500 people across Australia, New Zealand and the Philippines.
We've built a culture that's collaborative, transparent and genuinely invested in helping our people grow, without unnecessary layers or bureaucracy getting in the way.
This role reflects one of our central values, Live Curiously.
This role is all about asking better questions, challenging assumptions and helping clients discover smarter ways of working through AI, automation and modern workplace technologies.
You can learn more about our values here: about-us/
If this sounds like the kind of challenge you're looking for, read on.
Technical Account Manager, CORE
CORE is First Focus's managed productivity service, helping organisations improve how work gets done through AI, automation, knowledge management and modern workplace technologies.
Rather than measuring success by tickets closed or infrastructure maintained, we measure it by how much better our clients work.
What You'll Do
Build trusted relationships with executives, department leaders and operational teams
Identify and prioritise opportunities across AI, automation, collaboration and process improvement
Develop practical roadmaps aligned to business objectives
Translate strategy into initiatives that deliver measurable outcomes
Drive adoption of new technologies, workflows and ways of working
Facilitate workshops, planning sessions and stakeholder discussions
Build business cases and success measures for improvement initiatives
Connect clients with the right specialists, platforms and solutions




Track outcomes and continuously identify current opportunities for improvement
What success looks like
Clients have a clear productivity and technology roadmap
AI and automation initiatives move from ideas into daily use
Employees adopt new tools and processes with confidence
Manual effort is reduced and work becomes simpler
Clients can clearly see the value delivered through CORE
You are viewed as a trusted advisor rather than a service provider
You may come from consulting, customer success, business transformation, digital workplace, technology strategy or a similar advisory role.
MSP experience or multi‐client support is favourable.
We're looking for someone who can combine strategic thinking, commercial awareness and technical understanding to drive meaningful change.
What you'll bring
Experience working with senior business stakeholders
Experience translating strategy into practical business outcomes
Strong stakeholder engagement, facilitation and communication skills
Experience driving adoption, capability uplift or organisational change
The ability to identify and prioritise opportunities based on business value
A practical understanding of Microsoft 365, AI, automation and contemporary workplace technologies
Curiosity, initiative and a desire to continuously learn
You need to be actively using and building AI and automation yourself.
You don't need to be a developer, but you should be comfortable experimenting with new technologies, building simple solutions and understanding how different platforms fit together to solve business problems
You'll Help Shape What's Next.




CORE represents a different model for managed services.
One focused on productivity, capability, and continuous improvement rather than maintaining the status quo.
Benefits
Why you'll love working at First Focus
Help shape how organisations adopt AI and modern workplace technologies in practical, measurable ways
Work alongside experienced consultants, engineers and specialists who enjoy solving real business problems
Join Australia's leading mid‐market MSP with a strong reputation for innovation and long‐term client partnerships
Be trusted to make decisions, contribute ideas and influence client outcomes
Build your career in a business that genuinely invests in learning, mentoring and professional growth
Benefits
Competitive base only (no commission) salary package and other benefits
Free access to Uprise with 1:1 coaching from qualified psychologists or counsellors
Flexible working for work‐life balance
Never Stop Growing: 10 paid study days per year
Weekly internal training and access to our learning library
FastTrack mentoring program
MAD (Making A Difference) Council supporting equality, charity and environmental initiatives
Tesla company car option (conditions apply)
Regular social events and a genuinely supportive team culture
Neurodiversity
First Focus welcomes applications from Neurodiverse candidates.
We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
AI in Recruitment
We use AI-assisted recruitment tools as part of our recruitment process.
These tools do not make hiring decisions.
Candidate information is handled in accordance with the Privacy Act **** (Cth).
If you're looking for an opportunity to help clients turn curiosity into capability, and ideas into measurable outcomes, we'd love to hear from you.
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📌 Technical Account Manager, Core (Brisbane)
🏢 First Focus AU
📍 Brisbane