Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator.
We manage claims and health and wellbeing on behalf of insurers, brokers, government bodies and self-insured organisations.
We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.
It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.
We invest in our people through strong succession planning and have a number of mentoring and training programs available.
In the role of Client Manager, you are part of the national Government Partnerships team but will also work closely with NT Operations, NT Dept of Treasury & Finance, and the wider NT Government Agencies to influence improved claims and service outcomes for their community.
Based in Darwin, but Reporting to the national Head of Government Partnerships, this is an exciting and unique opportunity to collaborate with Senior Leadership in Government Agencies clients and Operations, to drive impactful projects and initiatives across the NT Government that deliver improved wellbeing, injury and illness outcomes.
This is a great opportunity for an experienced Client Manager to have a real strategic impact in partnership with Government Agencies and be a pivotal part of both GB national and the local leadership teams.




You will add value to Gallagher Bassett across the following:
· Develop, lead and maintain a strong relationships with NTG Agencies, their Leadership and other key stakeholders to ensure that customer service and service quality expectations are being met;
· Proactively manage day to day relationships with NTG Agencies ensuring delivery of client focused service, tailoring services to meet unique needs of the Agency;
· Drive a range of Government and Agency projects and industry-wide initiatives, working with industry experts and senior leadership;
· Implement a strategic engagement framework, implementation and monitoring with client (Dept. Treasury & Finance) and Agencies;
· Meet with stakeholders on a regular basis to obtain and provide feedback, supporting continuous improvement;
· Facilitate client strategic planning, support operational claim and service reviews;
· Support operational leadership to resolve escalated complaints from Agencies in accordance with company guidelines;
· Work closely with internal stakeholders to actively engage with customers to explain what the services are and set expectations with all parties involved;
· Provide education and training to client agencies with the support of the NT operational leaders;




· Identify cross sell opportunities within the portfolio with a view to strengthen client relationships;
· Support GB' s Health and Wellbeing program implementation and undertake client service responsibilities as agreed.
We're interested in hearing from people who possess:
· Experience and knowledge of workers compensation/personal injury management industry, or equivalent transferrable skills.
Government experience would be highly regarded;
· Solid client relationship and engagement experience;
· Demonstrated influencing skills, with the ability to work with all operational levels;
· Excellent verbal and written communication skills;
· The ability to develop and maintain strong relationships with customers and key stakeholders;
· Strong analytical and problem-solving skills with high attention to detail;
· Strategic thinking and business planning;
· Ability to interpret data and develop meaningful insights.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

📌 Client Manager - Nt Workers Compensation (Government) (Darwin)
🏢 Gallagher Bassett
📍 Darwin