An excellent chance within our Gaming Department for a dedicated and experienced Team Leader who has exceptional customer service skills and an outgoing personality.
About us ...
Hosting over million visitors annually, Southport Sharks is one of the largest clubs in Queensland with over 55,000 members.
Our facility offers a multi-purpose events centre, two restaurants, a café, five bars, 24/7 fitness centre, kids club, gaming facilities and free weekly entertainment, plus Mantra at Sharks - a 120-room hotel.
The team at Southport Sharks prides themselves on providing both members and guests with exceptional service, dining, entertainment and leisure experiences.
About the Role ...
We are accepting applications for an experienced Gaming Team Leader who has a bright, outgoing personality and exceptional customer service skills to provide "hands on" leadership, guidance and supervision of gaming and associated team members.
Key responsibilities include:
Providing prompt, friendly, customer focused advice and assistance to members and guests on machine and loyalty system operation, including carrying out permitted minor repairs and machine maintenance
Provide food and beverage services to gaming patrons quickly and efficiently, ensuring there are minimal waiting times
To handle all cash and gaming associated transactions in an efficient manner, ensuring the security of cash and the privacy of member details at all times
Control team members working hours in accordance with trading patterns
Monitor, evaluate and ensure team member productivity, service standards and professionalism on a shift by shift basis




Actively assist team members to understand all aspects of their employment
Mentor and assist team members to provide exemplary customer service
Provide on-the-job training to improve job skills
Ensure that team members promote the Club Loyalty program
The assist with clearances, hopper weights and meter reads as required
Maintaining a clean, organised environment free of any hazards
About you...
As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent customer service.
You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.
To be successful in this role you would need to possess the following:
Essential skills and competencies:
Excellent communication skills and the ability to work as a team
Excellent organisational skills
Self-motivation and the ability to identify and complete needed tasks without direct supervision
Ability to communicate effectively at all levels with a range of different people
Trustworthy and reliable
High level of grooming and personal presentation standards
Reliability and the flexibility to work a variety of shifts including but not limited to nights and weekends.
Experience and Qualifications:
A minimum of 1-2 years of gaming supervisory experience
Current Qld RSA and RSG
Experience in TAB and Keno would be advantageous
If you meet the above criteria and you're interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!
APPLY NOW!!
No recruitment agencies, please.

📌 Gaming Team Leaderfull Time - Hourly (Gold Coast)
🏢 Southport Sharks
📍 Gold Coast