The Opportunity
Are you a hands-on IT qualified who thrives on solving problems and supporting people?
We're looking for a capable and motivated
Level 1/2 IT Support Technician
to join our team at our Bentley site.
This is a varied, fast-paced role that takes you off the desk and into the action — supporting staff across multiple locations, handling everything from routine help desk requests through to complex, escalated technical issues.
You'll be a key part of a driven IT team and a trusted first point of contact for the people who rely on technology to do their jobs every day.
What You'll Be Doing
Providing first- and second-level technical support across hardware, software, and network systems
Responding to help desk tickets, phone calls, and face-to-face support requests
Diagnosing and resolving escalated issues, including recurring or multi-system problems
Supporting the administration of Azure Active Directory, Intune, and user access management
Assisting with installation, configuration, and maintenance of computers, workstations, phones, and servers
Maintaining network infrastructure (WAN / LAN / Wireless)
Mentoring Level 1 technicians and acting as an escalation point for the help desk
Delivering user training on hardware, software, and new technologies
Assisting with research and implementation of new technology initiatives
What You'll Bring
Essential




1–2 years' experience in an IT support role, with demonstrated ability to handle Level 2 escalations
Strong knowledge of Microsoft Desktop OS and the Office 365 suite
Sound understanding of networking fundamentals (WAN / LAN / Wireless)
Active Directory and Group Policy experience
Excellent communication skills — comfortable working with staff at all levels
Responsive and reliable, with a focus on timely resolution of issues
Current driver's licence for local travel
Reasonable level of physical fitness to traverse a large site
Police clearance (or willingness to obtain)
High enthusiasm and a genuine passion for technology
Preferred
Experience with Microsoft Office 365 implementation and support
IP Telephony experience
Exposure to Windows Server administration and virtualisation
Awareness of ITIL or similar service management frameworks
Proactive approach to problem solving with strong attention to detail
Proven ability to work under pressure and collaborate across teams
Apply Now
If you're ready to take your IT career to the next level in a role that rewards initiative and technical ability, we want to hear from you.
Click Apply
and submit your resume and a brief cover letter outlining your relevant experience.
Westside Auto is an equal prospect employer.
We welcome applications from candidates of all backgrounds.

📌 Support Technician (It) (Perth)
🏢 Westside Auto Wholesale
📍 Perth