The Department of Parliamentary Services (DPS) is looking for motivated network professionals to join the Cyber Security Branch, with opportunities available at two classification levels: Parliamentary Services Level 5 Network Operations Officer and Parliamentary Services Level 6 Senior Network Operations Officer.
This is an opportunity to be part of a team that keeps the Parliamentary ICT network secure, available and performing every day.
The Information Services Division (ISD) delivers ICT services across Parliament House and associated parliamentary environments, with the Network Security and Operations section responsible for supporting the network services that connect people, systems and critical parliamentary functions.
In these roles, you will work across a broad enterprise network setting, supporting services such as local area networks, wide area networks, wireless, routing and switching, network security controls, remote access, load-balancing, cloud networking and software-defined wide area network capabilities.
You will join a collaborative technical team that works closely with engineers, operations teams, project teams, vendors and service providers to solve problems, improve services and support the technology that enables the work of the Parliament.
As a Network Operations Officer, you will build and apply your network operations capability by supporting monitoring, troubleshooting, incident and service request resolution, routine changes, installation and configuration activities, documentation and customer-focused support.
As a Senior Network Operations Officer, you will take on more complex technical work, coordinate network changes, support network refresh and transition activities, help resolve challenging incidents, improve operational practices and share your knowledge with others in the team.
Alongside meaningful work in a unique workplace, Parliament House offers a range of workplace benefits, including free car parking and free use of onsite facilities such as the gym, tennis courts and swimming pool.
Who we are looking for in Network Operations Officer roles:-
We are looking for people who enjoy solving technical problems, working with others and contributing to services that matter.
You will bring a strong customer focus, sound judgement,



clear communication skills and the ability to work across both operational support and improvement activities.
Network Operations Officer PSL 5 role:
This role is ideal for someone who has a solid foundation in network operations and wants to continue developing in a secure, enterprise-scale ICT environment.
You will be supported to apply your technical skills, follow established procedures, help resolve incidents and service requests, contribute to routine network changes and maintain clear operational documentation.
Support network monitoring, incident investigation and service request resolution.
Assist with network hardware, cabling, switching, wireless and connectivity activities.
Contribute to approved standard and routine network changes.
Maintain accurate records, documentation and operational notes.
Work collaboratively with the Parliamentary ICT service desk, senior network officers, engineers and other stakeholders.
Senior Network Operations Officer PSL6 role:
This role is suited to someone with deeper network operations experience who is ready to take on more complex work and help shape better operational outcomes.
You will use your technical judgement to resolve network issues, coordinate changes, support project delivery, improve procedures and provide practical guidance to other team members.
Investigate and resolve more complex network incidents and service requests.
Plan, coordinate and implement approved network changes.
Support the effective operation and security of Parliamentary ICT network technologies.
Contribute to network-related projects, refresh activities and operational transition work.
Support installation, configuration, monitoring and troubleshooting of network hardware and software.
Contribute to network standards, documentation, procedures and continuous improvement.
The key duties of the position include:




Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.
Eligibility
The successful applicants will be required to obtain and maintain a Negative Vetting Level 1 security clearance.
Relevant academic and/or professional qualifications in Information Technology, networking, cyber security or a related computing field are desirable.
Experience in an enterprise network environment would be highly regarded, including exposure to switches, routing, local area network technologies, wide area network technologies, software-defined wide area network technologies, wireless access points, firewalls, remote access, load-balancing, cloud networking, network monitoring, incident management, problem management, change management, installation, configuration, testing and troubleshooting.
Awareness of government ICT security frameworks, including the Information Security Manual, Essential Eight and Protective Security Policy Framework, would be highly regarded.
The roles may require participation in an on-call ICT support roster and occasional out-of-hours work to support operational requirements, project activities and parliamentary sitting periods.
Notes
At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.
Getting to know the Department of Parliamentary Services
The Department of Parliamentary Services (DPS) supports Australia's Parliament and parliamentarians through innovative, unified and client focused services.
DPS is proud to be the custodian for Australian Parliament House (APH) as the working symbol of Australian democracy and as a significant destination for our citizens and international visitors alike.
It is a place where more than 3,500 people work on sitting days and which nearly one million people visit each year.

📌 Network Operations Officers (Canberra)
🏢 Department of Parliamentary Services
📍 Canberra