Experienced Call Centre Professionals – Join a High-Performing Operations Team (10 Weeks opportunity with possibility of extension)
Busy.
Structured.
Purpose-driven!
If you thrive in a fast-paced call centre environment and take pride in delivering clear, accurate service under pressure, this role is for you.
At
Total Metering Services (TMS)
, our call centre plays a critical role in keeping large-scale field operations running smoothly.
We're looking for
experienced call centre professionals
who can manage high call volumes, work across multiple systems, and contribute to a disciplined, team-focused operation.
This is
not a sales role
.
It's about coordination, accuracy, communication, and professionalism.
Applicants must be
18 years of age or older
.
What You'll Be Doing
Handling inbound and outbound calls to confirm, and manage appointments
Communicating clearly with customers, technicians, and internal teams
Managing work across multiple systems while maintaining accuracy and attention to detail
Responding to emails, system updates, and scheduling changes in real time
Operating effectively in a high-volume, time-critical environment where priorities shift throughout the day
Why This Role Suits Experienced Call Centre Staff
You'll be trusted to hit the ground running in a structured, operational environment




Your experience in call handling, workflow management, and customer communication is genuinely valued
Clear expectations, defined processes, and strong team support
A role where performance, reliability, and professionalism are recognised
What We're Looking For
Proven experience in a busy call centre or customer operations workplace
A calm, confident, and professional phone manner
Comfort working across multiple systems and platforms simultaneously
A team-first mindset and a strong sense of accountability
Willingness to complete a National Police Check
Australian citizenship or permanent residency required
What You'll Get
Casual opportunity for 10 weeks, 38 hours per week, Monday to Friday
Comprehensive onboarding and system training tailored to experienced staff
A supportive, well-structured workplace with clear processes
A team culture that values reliability, effort, and results
This role suits people who like being busy, like structure, and like knowing their work matters.
If you're an experienced call centre professional looking for stability, challenge, and room to grow, we'd like to hear from you.
Apply now
with your resume and a short cover letter outlining your relevant experience and why this role is the right fit for you.

📌 Customer Support & Scheduling Administrator (Casual) (Gold Coast)
🏢 Total Metering Services
📍 Gold Coast