Job Description

Join to apply for the Senior Product Owner role at NSW Department of Customer Service

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Join to apply for the Senior Product Owner role at NSW Department of Customer Service

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NSW Department of Customer Service provided pay range

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This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$125,693.00/yr - A$138,510.00/yr

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Senior Product Owner
/n Employment Type: 1 x Ongoing / 1 x Temporary until 30th June 2026
/n Location: Versatile/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
/n Grade: Clerk Grade 9/10

/n Salary Range: $125,693 - $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation.

/n Who we are

/n The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

/n Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

/n The Opportunity

/n We are now inviting applications for the opportunity of Senior Product Owner for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

/n In this role you will be accountable for effective end to end management of digital products, including taking products from strategy, through to initial idea, implementation, support and continuous improvement to meet Organisational and NSW Government objectives.

/n Day to day responsibilities

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- Manage and prioritise the product backlog to ensure alignment with business objectives and user needs, focusing on delivering maximum value.

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- Plan and organise sprints, working with cross-functional teams to set goals, define timelines, and ensure timely delivery of high-quality increments.

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- Refine and write clear, actionable user stories, collaborating with stakeholders and the development team to clarify requirements.

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- Conduct customer research, gather feedback, and analyse trends to inform product decisions and ensure the product meets user needs.

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- Lead and collaborate with the Agile development team, facilitating stand-ups, sprint reviews, and retrospectives, while driving continuous improvement.

/n /nWhat you will bring to this role/n

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- Demonstrated experience in managing product streams by defining and executing product vision, validating features, resolving issues, and prioritising inputs to support decision-making

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- Demonstrated experience in managing product roadmaps based on customer insights to define user stories, acceptance criteria, and success metrics,



ensuring customer-centric design and delivery.

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- Experience in conducting research and stakeholder consultations to identify product enhancements and assess market trends, driving innovative ideas for high-performance product development and roadmaps.

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- Experience in developing and managing stakeholder relationships through effective communication, expectation management, and negotiation to ensure successful product and service delivery and achieve desired outcomes.

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- Experience in conducting analysis to identify issues and risks, recommending solutions, and escalating matters to ensure understanding and resolution.

/n /n Essential requirements/n

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- Relevant qualifications and/or experience in product related roles highly desired

/n AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity.
In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application.
Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: In managing product streams, how have you allowed for unanticipated setbacks?

Tell us about a specific project and what happened. Question 2: Give an example of how you used information from insights to analyse customer issues and come up with solutions./n

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

/n Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via S [email protected] .
/n Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
/n Closing Date: Tuesday 27th of May 2025 at 9:59am
/n Careers at Department of Customer Service
/n A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform.

Come join us and influence the future of our outstanding state.





/n Belong in our diverse and inclusive workplace

/n The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
/n You can view our full diversity and inclusion statement here.
/n We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact S [email protected] or 02 9494 8351.
/n For more information, please visit
/n Information on some of the different types of disabilities

/n Information on adjustments available for the recruitment process

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Seniority level

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Seniority level

Mid-Senior level/n/n

Employment type

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Employment type

Full-time/n/n

Job function

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Job function

Information Technology/n

Industries

Software Development and Technology, Information and Internet/n/n

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📌 Senior Product Owner (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney