Customer Solutions Qa Lead Elevate Customer Experience Melbourne (Australia)

07 Aug

JB Hi-Fi

Australia

07 Aug

JB Hi-Fi

Australia

The Positive Guys in Melbourne is seeking a Customer Solutions Quality Assurance Lead to measure and improve the quality of customer interactions and processes.
You will lead assessments, report on performance, and coach teams to meet agreed standards in a rapid-paced workplace.Apply QA frameworks, investigate defects, and drive improvements to enhance customer experiences while mitigating risk.
Hybrid working and career development are supported within the JB Hi-Fi Group.
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📌 Customer Solutions Qa Lead Elevate Customer Experience Melbourne (Australia)
🏢 JB Hi-Fi
📍 Australia

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