Scheduling Co‐ordinator / Claims AssistantWe're looking for a positive, organised Scheduling Co‐ordinator / Claims Assistant to help keep our restoration projects running smoothly.
You'll be the key link between our technicians, clients, and insurers — making sure jobs are booked, claims progress on time, and communication stays explicit.The Scheduling Co‐ordinator / Claims Assistant is a key player within our operations team, supporting both our main Scheduler and our Claims Assistant to ensure workflow runs smoothly across all restoration projects.
This role sits at the centre of our daily operations — coordinating job allocations, maintaining transparent communication, and helping keep technicians, clients, and insurers aligned.
You'll provide essential administrative and scheduling support that enables the team to deliver high‐quality service, uphold robust customer relationships, and maintain the reputation we fiercely protect.
If you thrive in a fast‐paced environment and enjoy being the person who keeps everything moving seamlessly, this role is an integral part of our success.Your Day‐to‐DayBooking and managing technician schedulesUpdating clients and insurers on job progressAssisting with claims paperwork, reports,



and documentationCoordinating trades and suppliersSupporting the team with general admin and workflow managementCoordinating, scheduling, and allocating jobs to field techniciansEnsuring technicians are organised, prepared, and delivering high‐quality serviceOverseeing daily job completion and managing follow‐up tasksForecasting workload 2–3 days ahead to maintain smooth workflowResponding to issues that arise during service deliveryCommunicating with customers confidently, kindly, and conscientiously — customer service is a top priorityMaintaining excellent record‐keeping, notes, and booking accuracyCompleting adhoc tasks that support clients, technicians, and managersYou'll Succeed If YouLove organising and keeping things movingCommunicate confidently and professionallyEnjoy helping customers during stressful situationsHave strong attention to detailCan juggle multiple tasks without losing accuracyHave experience in scheduling, insurance, or restoration (bonus)Why Join Us?
Supportive team that values collaborationTraining provided — we'll teach you the industryGrowth opportunities as our company expandsA role where your organisation skills truly make a difference
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📌 Scheduling Coordinator Victoria
🏢 Storm Restoration Services
📍 Victoria