Senior Customer Contact Optimization Analyst Melbourne (Australia)

07 Aug

Victorian R&L Services Trust

Australia

07 Aug

Victorian R&L Services Trust

Australia

VicRoads is seeking a Senior Workflow Analyst to optimise customer contact platforms across CCC and CSC. You will enhance routing, queues, skill profiles, and IVR to improve customer outcomes and workforce efficiency, while administering and improving systems like Amazon Connect and QMS.
You will collaborate with Operations, Product and Technology to support recent journeys and platform improvements, embedding capabilities into frontline operations and maintaining solid in-house expertise.
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📌 Senior Customer Contact Optimization Analyst Melbourne (Australia)
🏢 Victorian R&L Services Trust
📍 Australia

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