Customer Support Specialist, Bilingual English & Japanese at Klaviyo.
About the role Klaviyo is seeking a Product Expert to provide high-quality support to our growing APAC customer base.
You will act as a primary point of contact for users, helping them navigate our platform while utilizing AI tools to improve efficiency and service quality.
Key facts
Location: Sydney, AU
Engagement: Hybrid, includes weekend shifts (Tuesday-Saturday or Sunday-Thursday)
Salary: $80,000 - $120,000 AUD base pay
Travel: Up to 10% for onboarding, team meetings, or industry events
What you'll do
Provide technical and non-technical product support via email and live chat.
Diagnose software issues and manage escalated customer complaints.
Advise customers on e-commerce, marketing, and sales setup questions.
Document troubleshooting steps and resolution processes.
Integrate AI workflows into daily tasks to build smarter, more effective systems.
Maintain deep knowledge of the Klaviyo platform to assist users effectively.
Requirements
Full authorization to work in Australia without restrictions.




Bilingual proficiency in both English and Japanese.
Ability to work weekend shifts.
Experience with or ability to quickly learn Microsoft Office, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
Familiarity with networking concepts, including DNS and IPs, as well as APIs.
Experience with email marketing and e-commerce platforms.
Demonstrated interest in experimenting with AI tools for work or personal projects.
Skills & tools
Technical: DNS, IPs, APIs, Networking, Web technologies.
Software: Zendesk, Salesforce, Microsoft Office, G-Suite.
Domain: E-commerce, Email Marketing.
AI: Responsible AI usage, workflow automation.
Practical notes
Total compensation includes base salary, annual cash bonus, equity, and potential sign-on payments.
Perks are provided based on eligibility.
Applicants must adhere to company guidelines regarding the use of AI during the interview process.
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📌 Customer Support Specialist, Bilingual English & Japanese New South Wales
🏢 Klaviyo
📍 New South Wales