29d ago , from Buildit - Wipro Digital Global Engineering Studios
Service Desk Analystis responsible to provide technical support and ensure effective resolution of IT issues and will act as the first point of contact for end-users, delivering high-quality support and maintaining service excellence in line with organizational standards
Key Responsibilities
Serve as theprimary point of contactfor all IT-related incidents and service requests.
ProvideLevel 1 (and basic Level 2) technical supportfor hardware, software, network, and application issues.
Log and manage tickets using aservice management tool(e.g., ServiceNow, Jira, Remedy).
Diagnose and troubleshoot technical issues, ensuringtimely resolution within SLA guidelines.
Escalate unresolved issues to appropriate support teams or higher-level engineers.




Communicate effectively with users, providing updates and ensuringcustomer satisfaction.
Maintain accurate documentation of incidents, solutions, andknowledge base articles.
Perform routine system checks and support IT operations as needed.
Assist in onboarding/offboarding processes, includinguser account setup and access management.
Key Skills
Strongproblem-solving and troubleshooting skills.
Excellentcommunication and interpersonal skills.
Customer-oriented with a focus onservice excellence.
Ability toprioritize tasks and work under pressure.
Valuable documentation and organizational skills.
J-*-Ljbffr

📌 Service Desk Lead Melbourne (Australia)
🏢 Buildit - Wipro Digital Global Engineering Studios
📍 Australia