Our Client
Our client is a well-established freight forwarding company based in Brisbane's northern suburbs.
Known for their cooperative culture and impressive staff retention, they continue to expand and are now seeking a more senior customer service qualified to join their growing operations team.
The Role
As a Senior Customer Service Officer, you will be the key link between a portfolio of clients and internal logistics teams, ensuring shipments are delivered accurately and on time.
This role carries a higher level of ownership and autonomy than a standard CSO position and suits someone with a solid foundation in freight forwarding who is ready to take on more responsibility.
Over time there is a pathway for the right person to step into a broader or supervisory capacity.
Key Responsibilities
Manage a portfolio of client accounts, providing timely and accurate communication on shipment status
Coordinate with carriers, Customs brokers and logistics partners across land, air and sea freight
Prepare and check freight documentation and delivery orders
Support invoicing, payment verification and accurate record keepingWork closely with internal teams to resolve issues and maintain service quality




Identify opportunities to enhance client satisfaction and improve processes
About You
Experience in freight forwarding or customs is preferred, though strong candidates from adjacent logistics backgrounds will be considered
Able to manage a high volume of accounts and competing priorities with confidence
Strong communicator with the professionalism and judgment to handle client relationships independently
Proactive, detail-oriented and reliable with a solution-focused approach
Comfortable using Microsoft Office and logistics or freight systems
Team player who is ready to take on more responsibility and contribute to the team around them
What's On Offer
$90,000 to $100,000 base salary + super, depending on experience
Stable, growing business with long-term career pathways
Excellent team environment with supportive leadership
Comprehensive onboarding and ongoing development provided
This is a strong prospect for an experienced freight forwarding professional to step into a more senior role within a respected and growing logistics business.
For more information please contact Zac Smith on * or email .
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📌 Senior Customer Service Officer Queensland
🏢 Perigon Group
📍 Queensland