Customer Care Sme & 2ic Lead Systems & Coaching Melbourne

07 Aug

Wilson Group

Melbourne

07 Aug

Wilson Group

Melbourne

Wilson Parking in Melbourne, VIC is seeking a highly skilled Customer Care Subject Matter Expert (2IC) to join our national Contact Centre.
You will act as the second in charge to the Customer Care Team Manager, provide technical expertise, coaching, and day-to-day leadership for the team.
You will maintain expert knowledge across key systems (AX, LivePro, Online Prepay Admin, Session Parking Admin, mRemote, Spott, etc.), oversee workflow, coaching, and manage escalations.
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📌 Customer Care Sme & 2ic Lead Systems & Coaching Melbourne
🏢 Wilson Group
📍 Melbourne

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