Morgans is Australia's most respected full-service stockbroking and wealth management network providing a range of wealth management, investment advice and corporate finance services.
We pride ourselves on our people, expertise, core values, and diversity.The opportunityThis is an exciting opportunity to join the Morgans team as a Customer Service Technician in Sydney.
In this role, you'll be the primary point of contact for troubleshooting and resolving issues across the Morgans' network and for our clients, all while enhancing your technical skills and delivering outstanding service.What you will be doingRespond to incoming IT requests and incidents from end users via face-to-face interactions, phone, and email, providing courteous and qualified serviceTriage requests by gathering detailed information, including caller details, nature of the issue, impact, and desired outcomeBuild strong rapport with the client base, ensuring a positive and helpful experienceRecord, track, and document the troubleshooting process, capturing all decisions and actions taken, from initial contact to final resolutionDevelop proficiency in using the systems, software, and hardware supported by MorgansProvide hands-on support at the desktop level, including software installations and upgrades,



hardware installations, and system/application configurationsAttend occasional site visits to Morgans branches to deliver in office technical support where requiredWhat you will bringStrong IT troubleshooting skills with the ability to effectively triage and resolve callsCapability to manage multiple tasks efficiently and simultaneouslyProven experience in IT supportExcellent verbal and written communication skillsStrong customer focus with a service-oriented attitudeA proactive, enthusiastic approach to assisting othersA sense of urgency and a proactive mindset in problem-solvingThe ability to work autonomously with minimal supervision, as this Sydney-based role reports to an interstate manager.Eligible to participate in bonus schemeLearning and development opportunities including Morgans' Mentoring programDiscounted financial services, health care, gym memberships & morePositive impact on the community through the Morgans' Foundation and paid volunteer daysWe believe in creating prospects for everyone and welcome applications from people with diverse backgrounds and experiences.
We can't wait to hear from you!
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📌 Customer Service Technician New South Wales
🏢 Morgans Financial
📍 New South Wales