Customer Success Representative at Weploy.About the roleWeploy is seeking a Customer Success Representative to manage relationships with our tradie users.
This role involves guiding current users, re‐engaging inactive ones, and ensuring their ongoing success on our platform.
You will work in a fast‐paced, phone‐based environment, with opportunities for uncapped commission.Key factsLocation: Sydney CBDEngagement: Full-timeWhat you'll doOnboard recent tradies and guide them through their initial platform experienceConduct nurture calls to support customer successRe‐engage inactive tradies and help them maximize their return on investmentEngage in conversations to encourage continuous platform useEducate tradies on best practices and offer personalized recommendationsManage and track customer performance and campaign activitiesAssist with service inquiries and account management tasksSupport the broader sales team as neededMeet and exceed daily, weekly,



and monthly KPI targetsRequirementsPrior experience in a high‐volume call center settingExperience with onboarding customers and building relationshipsStrong communication and relationship‐building abilitiesAbility to thrive in a target‐driven environment and meet KPIsResilient, positive, and customer‐focused attitudeStrong organizational skills and attention to detailA genuine desire to help customers succeed and achieve positive outcomesPractical notesSalary: $65,000 base + uncapped commission (OTE $93,000)Monthly commission payments and daily incentive opportunitiesHybrid work flexibility available after initial trainingFree breakfast and snacks provided in the officeAccess to a High Achievers Club and regular team rewardsClear career progression pathways into Account Management, Customer Success Management, Team Leadership, and Sales rolesOngoing training and development for long‐term growth opportunities
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📌 Customer Success Representative New South Wales
🏢 Weploy
📍 New South Wales