Vision Eye Institute | Melbourne (St Kilda Road)
Lead a high-performing specialist clinic where patient care and commercial success go hand in hand.
Vision Eye Institute is one of Australia's leading providers of specialist ophthalmology services, renowned for delivering outstanding clinical outcomes and exceptional patient experiences.
We are seeking an experienced and commercially focused Practice Manager - Growth & Performance to lead our Melbourne clinic. This is an exciting opportunity for a healthcare leader who enjoys building high-performing teams, driving business growth and delivering operational excellence in a specialist healthcare environment.
This is a 12-month full-time contract with a strong view to permanency.

About the Role

Reporting to the General Manager Victoria, you will lead the overall commercial and operational performance of the clinic, treating the business as your own.
You will be responsible for improving clinic performance through strong leadership, data-driven decision making and a relentless focus on patient experience, operational efficiency and sustainable growth.
This is much more than a traditional Practice Manager role-it is an opportunity to influence business performance while supporting a highly respected team of ophthalmologists and clinical professionals.

Key Responsibilities

You will:

- Lead the day-to-day operations of a busy specialist clinic
- Drive revenue growth, profitability and clinic utilisation
- Improve enquiry management, patient conversion and the end-to-end patient journey
- Build and strengthen relationships with referring practitioners
- Lead, coach and develop a high-performing multidisciplinary team




- Monitor financial performance and identify opportunities for continuous improvement
- Ensure exceptional patient experiences and service quality
- Maintain compliance with accreditation, quality and safety standards
- Partner with corporate support teams to deliver strategic growth initiatives.

About You

To be successful you will bring:

- Demonstrated leadership experience within healthcare, specialist practice or a service-based workplace
- Proven success improving operational and commercial performance
- Experience leading business growth or transformation initiatives
- Adept in monitoring and interpreting financial & operational metrics.
- Outstanding leadership, coaching and people management skills
- Excellent stakeholder management and communication abilities
- A proactive, solutions-focused approach with a passion for continuous improvement

An Orthoptist or Optometry background will be highly regarded, as will previous experience in ophthalmology or specialist consulting environments. Experience working with referral networks is also desirable.

Why Join Vision Eye Institute?

At Vision Eye Institute you'll join an organisation recognised for clinical excellence, innovation and outstanding patient care.
In return we offer:

- An opportunity to genuinely influence the performance of a growing specialist practice
- A collaborative and supportive leadership culture
- Work alongside internationally nationally recognised ophthalmologists and healthcare professionals
- Ongoing professional development and leadership opportunities
- Modern facilities in a premium Melbourne location
- A positive workplace built on integrity, accountability, teamwork and excellence.

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