The construction industry has long dreamt of a world that isn’t a maze of paper trails and delays. We have partnered with a Construction Tech business that are turning that vision into a reality. Founded in 2018, their cloud-based platform is already empowering over 350,000 users at industry giants like Lendlease and Multiplex. By centralising construction operations into a unified platform, our client helps organisations deliver projects on schedule and on budget, while also boosting safety, productivity, and quality.

They are growing rapidly, scaling up their services and building their team. They are now looking to hire their next Client Success Manager.

About the Role

The Client Success team takes ownership of the entire customer experience and plays a key role in driving digital transformation across their clients’ projects and organisations. The team works closely with Product & Development, as well as Marketing and Sales, to improve customer experience at every touchpoint.

Note: Previous experience in the construction industry or the construction technology sector will be highly regarded.

Key Responsibilities

As the Client Success Manager, you’ll:

- Drive Value: Ensure customers unlock the full potential of their platform and experience unmatched value.
- Journey Management: Take ownership of the entire customer journey, including onboarding, training, ongoing support, and renewal.
- Consultancy: Support clients in implementing and adopting digital processes within their organisation.
- Relationship Building:



Act as a trusted advisor to build and maintain positive, long-term client relationships.
- Strategic Reviews: Hold regular check-in calls and business reviews to identify expansion opportunities.
- Data Integrity: Maintain accurate records of client touchpoints and report regularly on account health.
- Product Expertise: Develop a comprehensive understanding of the application and how clients utilise it.
- Advocacy: Represent the voice of the client internally to ensure feedback informs product development and feature prioritisation.
- Continuous Improvement: Enhance the Client Success team through specialised projects and initiatives.

Your Skills & Experience

- Industry Knowledge: Experience in construction or construction technology.
- SaaS Expertise: 2+ years as a Client Success Manager within a construction technology SaaS company.
- Lifecycle Mastery: Proven end-to-end customer lifecycle experience, from initial onboarding to account management.
- Proactive Mindset: Ability to take initiative and a desire to get involved in every aspect of the business and customer experience.
- Communication: Excellent interpersonal skills with the ability to manage diverse stakeholders.
- Problem Solving: Solid analytical skills used to devise solutions that deliver tangible business value.
- Precision: Highly organised with a meticulous attention to detail.
- Work Ethic: Process-driven with the ability to thrive both in a team environment and as a self-starter.

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📌 Customer Success Manager (City of Sydney)
🏢 Sirius.
📍 City of Sydney