Company Description

At WorkFocus Australia, we lead in helping people get well and return to work. We empower individuals to reach their full potential at work and in life.

Job Description

We are seeking a Customer Experience Specialist to join our WA team. Reporting to the Customer Experience Manager, you will leverage your rehabilitation industry experience to build and strengthen relationships with employers, insurers, agents, and key stakeholders. You will play a critical role in driving customer satisfaction, supporting business growth, and ensuring high‑quality service delivery that achieves outstanding outcomes for our customers.

Responsibilities

- Represent WorkFocus as the single point of contact for all lines of communication and support for allocated customers.
- Explore and understand customer needs to develop solutions addressing portfolio challenges, including cross‑selling of products and/or services.
- Proactively manage portfolio performance in line with customer reporting.
- Conduct a variety of specific service assessments and/or rehabilitation interventions inline with WorkFocus service delivery requirements.
- Identify key employers and relationships, and build on workload through exceptional service delivery and customer service.

Qualifications

- Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counseling, or other equivalent allied health/work health and safety professions required.




- Minimum of two years of personal injury insurance experience.
- Strong understanding of customer drivers and customer service in work and wellness.
- Demonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemes.
- Commercial acumen to drive business growth, profitability, quality initiatives, and marketing activities.
- Exceptional organizational and time‑management skills.

Benefits

- Truly flexible working – in the community, from home, and the office – you set your schedule.
- Learn and be mentored from a multi‑award‑winning team.
- Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within.
- Generous financial incentives program to reward you for your impact.
- Purchase additional annual leave.
- Paid parental leave.
- Additional employer benefits package including salary sacrifice, fitness passport, novated leasing, Star Finder referral program and so much more.
- Relocation assistance.
- Fuel allowance.

Equal Opportunity Employer

We are an Equal Chance Employer, proudly welcoming people with disability, including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.

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📌 Customer Experience Specialist - Workers Compensation (City of Stirling)
🏢 Workfocus Australia
📍 City of Stirling