Security Requirement: Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment. For more information visit

Mission

We're joining at the defining moment of one of the most significant technology programs Australia has undertaken. Architectural decisions now will shape how Australia’s national security community operates for the next decade.

Role

As an AWS Incident Response Team (IRT) Analyst within the Physical Security Operations Centre (PSOC), you will be the first line of defence for critical cloud infrastructure. Your duties include:

- Respond to physical security events in real time
- Coordinate contracted guard forces and administer access control systems
- Gather intelligence to keep people, operations, and infrastructure protected
- Monitor access control systems, ensuring only authorised personnel move through sensitive spaces
- Escalate and resolve incidents, determine root causes, and recommend improvements
- Develop and maintain Standard Operating Procedures (SOPs)
- Distribute program‑wide notifications and manage communications with stakeholders
- Handle trouble tickets and provide technical support to internal stakeholders

Benefits

- Learning & Development – AWS training and certification support, access to internal learning platforms.
- Health, Income Protection & Life Cover – Amazon subsidises private health insurance premiums; group salary continuance and life insurance are included at no cost.
- Military Differential Pay – Up to 52 weeks of military differential pay for employees taking defence reserve leave.
- Employee Assistance Programme – 24‑hour confidential support for mental health, financial coaching, legal questions,



and everyday life events.
- Family‑Building Benefit – Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.
- Amazon Extras & Employee Discount – Cashback and discounts across numerous partners.

Responsibilities

Key job responsibilities include:

- Develop and maintain SOPs
- Administer physical access control
- Monitor physical security systems
- Coordinate a contracted guard force
- Incident response: assess, escalations and resolution
- Intelligence gathering and program‑wide notifications
- Manage internal and external email and phone communications
- Triage trouble tickets and handle incoming queries
- Provide technical support to internal stakeholders

About The Team

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications, we encourage applicants from non‑traditional backgrounds to apply.

Basic Qualifications

- Experience in physical security best practices, including system application, investigation techniques, contract guard management, and incident management.
- Clear and concise communication with leadership, stakeholders and cross‑functional teams.
- 3+ years of experience in a Physical Security Operations Centre monitoring and response role.

Preferred Qualifications

- Experience with physical security control and surveillance systems.
- Certificate III in Security Operations or equivalent.

Equal Employment Opportunity

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status. If you have a disability and need accommodation, please visit content/en/how-we-hire/accommodations for more information.

Company: Amazon Corporate Services Pty Ltd
Job ID: A

#J-18808-Ljbffr

📌 Physical SOC Analyst, AWS Security (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne