Sales Coordinator – Institutional Sales | Global Sales Administration, APAC – Melbourne, Australia

We are seeking a Sales Coordinator to join our APAC Sales Administration Team, supporting institutional customers predominantly in Australia and NewZealand.

Responsibilities

- Provide administrative and operational support to Account Managers throughout the sales cycle, including current and renewal pricing, quotations, and proposals.
- Process electronic journal orders (new and renewal) accurately within our CRM system, partnering with colleagues across departments to ensure timely and correct revenue invoicing.
- Use the Contracts Lifecycle Management (CLM) system to support the contracting process, liaising with the Contracts team, especially during the peak renewal season (November–April).
- Generate customer reports and usage figures upon request to support good customer service.
- Build broad competence across the systems used to support the Sales team, becoming a go‑to point of contact for reporting information.
- Respond to ad‑hoc queries from Account Managers, customers, and agents on system issues, invoicing, and licensing workflows, routing more complex queries to the right person.
- Attend meetings with agents or customers as needed to support Account Managers and provide backup information.
- Maintain accurate account and opportunity records in the CRM database, keeping sales data current and audit‑ready.
- Participate in internal team meetings, reporting status updates to your supervisor and the wider team.
- Take on additional tasks, responsibilities, or projects as needed to support the Sales Admin team.

Qualifications





- Strong customer focus – able to anticipate customer needs and identify opportunities that benefit them.
- Collaborative mindset – able to work cooperatively across teams and build trust with a wide variety of stakeholders.
- Personal accountability – take ownership of work, follow through on commitments, and stay aware of where things stand.
- Strong, flexible problem‑solving skills – ask the right questions, weigh pros and cons, and cut through complexity.
- Results‑driven approach – energy, persistence, and a determination to meet deadlines even when challenges arise.
- Comfort working with CRM systems and other sales/reporting tools (training provided).
- Excellent written and verbal communication skills.

Location and Travel

Melbourne, Australia – minimal travel, occasional attendance at the annual Global Sales Meeting.

Team

Reports to the Senior Manager, Global Sales Administration APAC, as part of the broader APAC Sales Administration Team.

Equal Opportunity Statement

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

#J-18808-Ljbffr

📌 Sales Coordinator (Melbourne)
🏢 8001 JWAS Australia
📍 Melbourne