Customer Service Representative – Wellington (Dubbo, NSW, Australia)

Location: Wellington Service Centre, Dubbo, NSW

Employment type: Part‑time, 12‑month contract (minimum 20 hours per week; full‑time workload scheduled Wednesday to Friday)

Salary: $74,118 – $90,386 per annum plus superannuation and leave loading

Responsibilities

- Provide support to customers through face‑to‑face interactions and inbound calls in a blended frontline environment
- Deliver accurate information and practical solutions to a wide range of enquiries
- Resolve complex enquiries with confidence and attention to detail
- Ensure the confidentiality of personal and sensitive information
- Contribute to a positive customer experience in a fast‑paced environment
- Support team success through collaboration and flexibility across Service Centres

Qualifications

- Strong communication skills and a genuine passion for customer service
- Experience managing both face‑to‑face and inbound call interactions
- Attention to detail and confidence handling complex enquiries
- Intermediate computer skills and ability to navigate multiple systems efficiently




- Understanding of handling confidential and personal information responsibly
- Collaborative mindset and commitment to team success
- Adaptability to a busy, fast‑paced environment while maintaining customer focus

Opportunity

At the Wellington Service Centre, you will play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction. Your work will support the broader goal of improving government services for all people and businesses across New South Wales.

What We Offer

- Personal and career development opportunities
- Health and well‑being programmes, including a Fitness Passport and an Employee Assistant Programme (EAP)
- Adaptable rostering, including rotating shift patterns that may include Saturdays
- Competitive remuneration package with superannuation and leave loading

We are an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. Adjustments to the recruitment process are available for candidates with disabilities. For assistance, please contact Talent Operations at or .

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📌 Customer Service Represntative - Wellington at NSW Government (Dubbo)
🏢 Nsw Government
📍 Dubbo