About the Role

Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the BOQ Group, we believe in the power and potential of people.

We are excited to grow our team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want to hear from you!

The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, providing relevant financial products and services, and facilitating referrals to specialist teams where required.

- Develop customer relationships through regular contact
- Proactive lead management and seeking opportunities for referrals
- Execute customer loan maintenance needs
- Coach Customer Service Officers

About You

As an experienced Customer Relationship Specialist, you will be a passionate, high‑performing operator delivering an outstanding customer experience. It would be advantageous if you have experience in the retail banking industry, with exposure to consumer lending.

- Drive to build long‑lasting relationships and create positive customer experiences
- Key contributor to a collaborative team, willing to go above and beyond for customers and colleagues
- Personalized approach to every customer interaction with a "can do" attitude
- Confidently learn and use a variety of technical financial systems
- Excellent written and verbal communication skills and robust attention to detail

About Us





BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each have their own defined customer audience and brand personality, yet share one goal – to build social capital through banking. The group embraces an inclusive vision, fostering a workspace that values and leverages difference and creates new possibilities, where everyone is encouraged to bring their best selves to work.

Our Perks

- Flexible working arrangement
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups – First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups
- Pride in Diversity membership and participation in the Australian Workplace Equality Index
- Commitment to a workplace where everyone feels valued and supported

Diversity & Inclusion

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and let us know any reasonable adjustments you may need during the interview process.

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📌 Customer Relationship Specialist - Hobart
🏢 Boq
📍 Hobart