Customer Ops Lead, Claims — Hybrid + Equity (City of Sydney)

Customer Ops Lead, Claims — Hybrid + Equity (City of Sydney)

08 Aug
|
Fetch
|
City of Sydney

08 Aug

Fetch

City of Sydney

Fetch is seeking a Customer Operations Lead, Claims to build and lead a high‑performing team in Sydney (Hybrid) or remote. You’ll coach, set standards, and design playbooks, partnering with Product and Engineering to improve pet treatment and claims journeys with care and fairness.

You’ll own daily operations, drive metrics, and create an operating system with dashboards and escalation paths. A robust customer‑obsessed leader with empathy, judgement, and cross‑functional collaboration will help

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📌 Customer Ops Lead, Claims — Hybrid + Equity (City of Sydney)
🏢 Fetch
📍 City of Sydney

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