Official role title:Loan Support Officer

About the Role:

Are you an Australian mortgage expert who knows the ins and outs of a loan file from initial intake all the way to settlement? We’re seeking a sharp, detail-focusedLoan Support Officer with solidend-to-end AU mortgage processing experience to take ownership of our loan pipeline.

In this role, you won’t just pass along paperwork—you’ll drive applications from pre-lodgement, servicing, and structuring right through to formal approval and settlement. You’ll be the central engine ensuring total compliance, accurate servicing calculations, precise policy alignment, and seamless client communication every step of the way.

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS , where your potential meets opportunity.

What You’ll Be Doing

- End-to-End Application Management: Take full ownership of loan files across ApplyOnline, LoanApp, and aggregator platforms—ensuring rapid, accurate, and high-quality submissions from lodgement to unconditional approval.
- Document Verification & Quality Control: Perform thorough initial document checks, verify income/bank statements,



and ensure bulletproof compliance with BID and Best Interests Duty guidelines.
- Servicing & File Structuring: Partner directly with the sales team to run servicing capacity calculations, assess lender policy fit, and structure optimal finance solutions for clients.
- Proactive Client & Lender Liaison: Keep clients fully updated, collect necessary outstanding items, obtain signatures, and liaise with lenders and assessors to resolve MIRs promptly.
- Pipeline Tracking: Monitor file status continuously, removing roadblocks to keep applications moving efficiently toward formal approval and settlement.

About You

- AU Mortgage Specialist: Minimum2 years of hands-on, end-to-end Australian loan processing experience (exposure to non-bank lenders and alternative policy solutions is highly regarded).
- Tech-Savvy: Highly proficient with ApplyOnline, LoanApp, and leading AU CRM/aggregator platforms.
- Credit & Policy Sharpness: Strong grasp of lender credit policies, serviceability calculators, and mortgage deal packaging.
- Top-Notch Communicator: Exceptional written and verbal communication skills with the confidence to manage client expectations and negotiate smoothly with lender assessors.
- Detail-Oriented & Proactive: High accuracy under pressure with a proactive mindset to anticipate pipeline bottlenecks before they happen.

Why Join Us?

- HMO Benefit + free dependent
- Leave accrual
- Wellness perks
- Specific client-initiated benefits

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📌 AU Mortgage Loan Processor | Day shift | Onsite (Australia)
🏢 Gbss (Galilee Business Support Services)
📍 Australia