Customer Service & Order Management Coordinator

Kyvalley Dairy Group is a 100% Australian family-owned business based in Northern Victorian, Geelong and an office in Melbourne. It is a vertically integrated dairy business owning Dairy Farms and fresh milk processing plants. We are proud to be an Australian owned dairy company with a family company culture and strong core values.

We are seeking an experienced FMCG Customer Service & Order Management professional to join our growing dairy business. This is not a traditional customer service role. You will play a critical role in managing customer orders from order entry through to delivery, working closely with sales, production planning, logistics and manufacturing to ensure customers receive the right product at the right time. Ideal candidates will have experience in FMCG, food manufacturing, beverage, dairy or other high-volume supply chain environments where service levels, inventory and production constraints must be managed daily.

Key Responsibilities

- Process customer orders across multiple service channels (retail, foodservice, distributor model and bulk)
- Manage order changes, credits, and debit adjustments accurately and promptly
- Liaise with sales, production, logistics, and key stakeholders to ensure timely fulfilment
- Act as a key point of coordination within the end-to-end supply chain, ensuring alignment between demand, production, and delivery
- Resolve customer queries, issues, and complaints in a qualified and efficient manner
- Maintain accurate records and ensure data integrity across systems
- Monitor order status and proactively communicate updates to customers and internal teams




- Support continuous improvement initiatives within customer service and order management processes

Skills & Experience

- Minimum 2yrs experience in FMCG, food manufacturing, wholesale distribution, logistics, supply chain, customer service order management (dairy highly regarded)
- Strong understanding of supply chain, order fulfilment processes, including order-to-delivery, production planning impacts, and logistics coordination
- Experience processing high-volume orders across multiple channels
- Strong understanding of order management, credits, and invoicing processes
- Excellent communication skills with the ability to build and maintain relationships at all levels
- High level of attention to detail and accuracy
- Strong organisational and time management skills in a fast-paced environment
- Ability to work collaboratively across cross-functional teams
- Proficiency in ERP systems and Microsoft Office (especially Excel)

Personal Attributes

- Customer-first mindset with a proactive approach to problem-solving and genuine desire to deliver great service
- Strong interpersonal skills and team player
- Adaptable, resilient, and able to manage changing priorities
- High level of accountability and ownership
- Strong communicator who builds trust across teams and with customers
- Hands-on and proactive, with a bias for action and follow-through
- Ability to understand and respond to supply chain constraints and priorities

Why Join Us?

- Join a 100% Australian-owned and vertically integrated dairy business
- Collaborative and supportive team culture
- Opportunity to develop within a fast-moving supply chain ecosystem
- Play a critical role in delivering essential products to market
- Genuine exposure to end-to-end FMCG operations

#J-18808-Ljbffr

📌 Customer Service & Order Management Coordinator (Melbourne)
🏢 Ky Valley Dairy
📍 Melbourne