At Certis Security Australia , our mission is to make our world safer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

JobImpact

As a Control Room Operator , you’ll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.

About The Role

This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively.

No two shifts are the same—you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, qualified approach.

Job Location:North Ryde, Sydney

Contract: Permanent full time & part time opportunities available

Pay Rate:SSIA Level 4

Shift Pattern:DayandNightshift available

Key Responsibilities

Primary dutiesinclude and not limitedto:

- Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
- Coordinate incident response, including escalating issues and communicating with on-site teams
- Maintain accurate logs, reports, and system records for all security activities
- Manage multiple systems in a fast-paced environment while maintaining strong situational awareness

About You

- Must haveSecurity Licence,Classification 1A(Unarmed Guarding) & 1E (Monitoring Centre Operator)
- Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
- Ability to clear an Australian Police Check
- Strong attention to detail with the ability to monitor multiple systems at once




- Robust communication and customer service skills
- Ability to remain calm and professional in busy retail environments
- Good observation skills and confidence to manage and de-escalate incidents

If you have the above criteria,we look forward receiving your application!

Why join Certis

- Work within Australia’smost secure and sensitive environments
- Be part of ahightrust, clearance-based workforce
- Access ongoing training, careerpathwaysand professional development
- Operate in a valuesdriven organisation that prioritises integrity and accountability
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework

Next Steps

Onceyou’vesubmittedyour application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

Afteryou’vefinished your virtual interview, our hiring managers will review all candidates. Ifyou’resuccessful in progressing to the next stage,we’llbe in touch to let you knowwhat’snext.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples ,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

- NSW
- ACT
- QLD 41315
- WA SA48240
- NT 345
- SA ISL
- TAS 3020

Certis Security Australia Pty Ltd

- NSW
- ACT
- QLD
- WA SA 72311
- SA ISL
- VIC Z S
- VIC Z S
- NT 1093
- TAS

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📌 Control Room Operator (City of Ryde)
🏢 Certis
📍 City of Ryde