Description

At Amazon, we're looking for a Senior Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Key job responsibilities

Act as the Subject Matter Expert for unique business, legal and cultural requirements in Australia and customize SLS program strategy to ensure it remains accurate and effective accordingly.

Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.

Ensure SLS processes are compliant with unique Australian legal regulations. This includes ownership of a dedicated workflow for auditing Australia enforcement decisions to mitigate legal risk. Additionally, this role will provide program support for the Senior Risk Manager role for Australia, who will represent Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators.

- Drive customer quality by partnering with regional business teams to review and improve key business quality metrics.
- Partner with customers and internal/external program, product and tech teams to determine what projects move forward and in what priority order. Act as the bridge between Australia-based Flex teams and the central SLS worldwide team to ensure team goals are aligned and are achieved successfully.
- Oversee gaps between teams,



processes and systems and help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder reviews).
- Develop, implement, and manage KPI reporting for a portfolio of programs, providing visibility to the milestones and performance of relevant projects.
- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal chance employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Commercial Services Pty Ltd

Job ID: A

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📌 Sr. Program Manager, AU Country Lead (City of Sydney)
🏢 Amazon
📍 City of Sydney