Zendesk, Inc. is advancing a cutting-edge AI platform that enables autonomous customer-service agents to perceive, reason, and act across production workflows.
You will design and implement memory-augmented, multi-agent systems that plan, dispatch tools, and learn from real-world data while ensuring protected, scalable deployment. The role emphasizes hands-on ML/AI development, RL-driven improvements, and integration with production APIs to continuously improve ticket resolution with minimal human
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📌 Senior AI Architect: Multi-Agent Planning & Autonomy (New South Wales)
🏢 Zendesk
📍 New South Wales
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