Overview

At Estia Health, the role of Front Desk Officer supports the smooth operation of our residential aged care homes. You will provide friendly customer service, manage front‑desk operations, and assist staff and residents throughout the day.

Responsibilities

- Friendly customer service to everyone – in person, on the phone or via email.
- Manage the front desk, answer calls and manage emails.
- Lead and support staff, helping them to grow.
- Welcome visitors, volunteers, contractors to the home.
- Assist with ordering supplies and staff uniforms.
- Maintain paperwork – record keeping, filing, etc.
- Showcase the home to prospective residents and their families.
- Support the office manager and residential aged care manager with daily tasks.

Qualifications

- Strong desire to make a difference in people’s lives.
- Excellent interpersonal and communication skills, both verbal and written.
- Proactive attitude and ability to work in a quick-paced environment.
- Solid computer and data skills.




- Previous experience in a reception/administration position (highly regarded).

Benefits

- Retail savings with Blue Light Card.
- Discounted car hire.
- Employee Assistance Program.
- Free Wellbeing App.
- Novated leasing for vehicles.
- Workplace banking support.
- ACN membership discounts for nurses.
- Discounted health insurance with nib health.
- Discounted JB HiFi.

EEO Statement

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Additional Requirements

All shortlisted applicants will need to pass the required background checks. During influenza season, all staff are required to provide evidence of a current influenza vaccination.

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📌 Administration Officer (City of Gold Coast)
🏢 ESTIA INVESTMENTS
📍 City of Gold Coast