Position Title: Customer Service Specialist / Business Care Partner

Location: Box Hill or Keysborough

Work Arrangement: Hybrid

Employment: Permanent / Full Time

Responsibilities

- Deal directly with technical and general enquiries via telephone, electronically or face to face if required
- Keep exact records of discussions and correspondence
- Offer written information to dealers and customers, analysing situations to resolve enquiries
- Process compensation and refunds

Qualifications

- Previous experience in a phone‑based customer service environment
- Passion for building relationships with internal and external stakeholders
- Ability to liaise with a variety of different types of people including dealerships and customers
- Exceptional communication and problem‑solving abilities




- Ability to work independently with minimal supervision and actively as part of a team
- Ability to work on site

Benefits

- Discounts on Stanley Black & Decker tools and other partner programs
- Additional leave: Annual Mental Health and Wellbeing Day
- 1 day volunteer leave with Disaster Relief Australia
- Access to WHEREFIT (gyms, active‑wear, food discounts and more)
- Access to LinkedIn Learning
- Grow: Opportunity to develop skills across multiple brands within a global company
- Learn: Access to Lean Academy, Coursera®, and an online university
- Belong: Inclusive, diverse workplace culture
- Give Back: Volunteerism, community impact and sustainability initiatives

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📌 Business Care Partner (Melbourne)
🏢 Stanley Black & Decker
📍 Melbourne