Work Zone Solutions, a subsidiary of the Jaybro Group, specialises in high-performance barrier systems, focusing on safety, innovation, and sustainability. Our products include concrete barriers, steel barriers, plastic barriers, crash cushions, anti-gawk screens and hostile vehicle mitigation systems.

We are looking for our next Category Inside Sales superstar to join our team in Arndell Park, NSW.

Reporting to the Category Manager, you will play a crucial role in generating new business opportunities and maintaining customer relationships.

You will work closely with the sales team to achieve sales goals and ensure customer satisfaction through exceptional service and product knowledge.

Responsibilities

- Manage inbound and outbound sales calls, emails, and other forms of communication to convert leads into sales
- Quote creation
- Outbound quote follow-up
- Enter and manage orders in our ERP system
- Book Pick Tickets/ Freight with internal & 3PL Branches
- In bound receiving completion in SAP
- Exceed sales targets and KPIs for the assigned category.
- Build and maintain strong, long-lasting customer relationships
- Provide expert advice on our range of products and services, ensuring the right solutions for our customers
- Collaborate with Account Managers, Sales Managers, and other internal teams to ensure customer satisfaction and retention.
- Respond promptly to customer inquiries,



address concerns, and resolve any post-sale issues.
- Accurately update and maintain CRM systems with customer information, sales activity, and pipeline status

Requirements

- Previous experience in an inbound and outbound sales or a customer focused role
- Experience with CRM & ERP systems (E.g. SAP or Salesforce)
- Strong written and verbal communication skills
- Excellent organisational skills with high attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- A proactive, self-motivated and customer focused approach
- Ability to work autonomously

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & a national criminal history check.

- Certified as a Great Place to Work®!
- Outstanding company culture & high employee engagement
- Feel like a Business Owner – Make Your Mark!
- Dynamic & Supportive Management & Team.
- Employee Recognition Platform - ELEVATE
- WHEREFIT discounts.
- Employee Assistance Program - UPRISE

If you'd like to join a winning team and a company with a fantastic culture, please apply now.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Customer Service Representative (City of Sydney)
🏢 Jaybro Group
📍 City of Sydney