Are you a customer-obsessed problem solver who thrives in a rapid-paced technical environment? At Teletrac Navman, we’re looking for a Senior Service Desk Agent who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time. This is not a ticket-logging role. You’ll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region.

What You’ll Do

- Own customer requests end-to-end across phone, email, and chat
- Diagnose and resolve Tier 1 technical issues efficiently and accurately
- Identify root causes, not just symptoms – drive first contact resolution
- Maintain high-quality, detailed records across CRM and systems
- Partner with internal teams to escalat and close complex cases
- Contribute to improving processes, knowledge, and team performance

What Sets You Apart





- You take ownership and don’t pass problems on prematurely
- You’re curious and analytical, not just reactive
- You communicate clearly and confidently with diverse stakeholders
- You thrive in structured, fast-moving environments
- You genuinely care about delivering a great customer experience
- 2+ years in customer-facing technical support (phone + email essential)
- Strong foundational IT knowledge (applications, systems, troubleshooting)
- High attention to detail and ability to multitask effectively
- Confidence working autonomously and within a team
- Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)

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📌 Technical Support, Tier 1 (City of Sydney)
🏢 Vontier
📍 City of Sydney