We are expanding in Brisbane and Sydney, and have two exciting new opportunities to join our team. We are looking for experienced Account Managers / Account Executives to join our growing team.

Canary IT is a national provider of Cloud & Data, Cyber Security, ERP and POS solutions on Microsoft Business Central, and Managed Services. We are proudly 26 years in business, with long time, trusting relationships with our customers, our supplier network and our people. We take pride in delivering the best outcomes for our customers.

We are seeking experienced Account Managers to join our team who will be multi skilled across all of our technology stack, and are exceptional ‘people-people’ with a strong customer focus and commercial acumen. The role of an Account Manager at Canary is about ownership and customer care: taking responsibility for owning and nurturing long-term client relationships, acting as a trusted advisor, and ensuring our customers receive ongoing value from our products and services.

The successful candidate for this role will support our Customer Success driven approach focused on customer satisfaction, strategic alignment, evolution, innovation, and providing strong value to our customers to drive customer retention and long-term relationships.

This role will provide a combination of responsibility in managing existing accounts as well as net new sales.

If you are a passionate, results-driven professional with expertise in modern infrastructure technologies, and a robust desire to stay up to date with cutting edge technology, we encourage you to apply and become a vital part of our team.

Key Responsibilities

- Relationship Management
- Act as the primary point of contact for a portfolio of clients
- Build strong, long-term relationships with key stakeholders and decision-makers




- Develop a deep understanding of each customer’s business, challenges, goals and work together on technology strategies to support the growth of their business
- Conduct regular service reviews, business reviews, and strategic planning sessions
- Build strong relationships with our vendor and distributor base

Account Ownership & Growth

- Own the commercial relationship for assigned accounts, including renewals and contract management
- Identify opportunities to enhance services, improve outcomes, and grow accounts in a customer-centric, value driven manner for the long-term success of the client and relationship
- Present and recommend additional services or solutions that align with customer needs
- Drive high renewal rates and long-term account retention
- Monitor, identify and action tender response opportunities that are aligned with our offering and strategy
- Carry out lead generation activity, frequently in partnership with our vendor network
- Leverage our customer relationships and your network to drive referrals and net new customer activity

Service Coordination

- Work closely with service delivery, technical, and managed services support teams to ensure customer expectations are managed and met
- Manage expectations and communications with internal teams including producing a relevant account plan with tangible goals that is presented and maintained




- Advocate internally on behalf of customers and ensure issues are followed through to resolution
- Monitor service performance and proactively address risks or gaps

Strategic Advisory

- Position yourself as a trusted technology advisor
- Help customers plan for future technology needs, improvements, and risk mitigation
- Translate technical concepts into clear business value for non-technical stakeholders

Key Skills & Experience Required

- Minimum 10 years experience as an Account Manager, Client Manager, or Customer Success Manager within an MSP or IT services environment
- Exceptional relationship-building, communication and coordination skills
- Ability to manage multiple client relationships simultaneously
- Strong commercial acumen with a focus on renewals, retention, and sustainable growth
- Confidence engaging with senior stakeholders and business owners
- General technical understanding across data centre infrastructure, compute, storage, networking, voice and WAN, Microsoft 365, public cloud, and cybersecurity principles.
- Strong inter-personal skills
- Confident ‘cold caller’ - able to articulate value clearly and earn the right to meet with new prospects and contacts
- Understanding of any of the following compliance, information security, or regulatory frameworks:
- ISO 27001
- APRA CPS234/230
- NIST
- Familiarity with sales and MSP tools

What We Offer

- A collaborative, social, engaging work environment and team
- Opportunities for professional growth and continuous learning across a diverse technology stack and client base
- Competitive remuneration package

How to Apply

Interested candidates should submit their application via LinkedIn.

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📌 Account Manager (Brisbane City)
🏢 Canary IT
📍 Brisbane City